Britsino Casino Privacy Policy

1. General Information

As a data controller, we are legally required under gambling regulations to process players’ personal data in order to facilitate participation in games and deliver related services. This Privacy Policy outlines what personal data we collect, the purposes for which it is used and your rights in relation to that data.

The Britsino Online Casino team may update this Policy from time to time. We will make reasonable efforts to notify you of any significant changes, but we recommend reviewing this page periodically to stay informed.

2. Personal Information We Collect

We may collect the following categories of personal information:

• Registration data: Full name, date of birth, email address and phone number
• Communications: Any correspondence conducted via our website, email, live chat or other channels
• Transaction history: A complete record of all account transactions made through our website or other means
• Technical data: Login activity, IP address, browser and device information and usage logs
• Verification documents: Passport scans, payment receipts and bank statements collected for identity verification and anti-fraud purposes
• Survey responses: Feedback provided through customer assessments or research activities

3. How We Use Your Data

Your personal information may be processed for the following purposes:

• Delivering gaming services and website functionality
• Processing bets, managing transactions and handling payments
• Providing customer support and managing player accounts
• Verifying player identity and meeting regulatory obligations
• Sending promotional communications where you have given your consent
• Fulfilling anti-money laundering (AML) and counter-terrorism financing (CTF) requirements
• Identifying and preventing fraud, misuse and unlawful activity
• Carrying out market research and statistical analysis

4. Marketing Communications

Unless you choose to opt out, we may use your email address and phone number to send you marketing communications about products, services and promotions offered by us or our business partners.

You may unsubscribe from marketing materials at any time through your Player Account settings or by contacting us at [email protected]

By accepting contest prizes or winnings, you agree to the use of your name or username for promotional purposes without additional compensation, unless prohibited by applicable law.

5. How We Obtain Personal Information

We collect personal information through the following means:

• Information you provide directly when using our services
• Data collected automatically through your interactions with our platform
• Third-party providers such as fraud prevention and verification services
• Technical support providers and payment processors

Any information received from third parties will be handled and protected in accordance with this Privacy Policy.

6. Data Recipients

Your information may be shared with the following parties:

• Entities within our corporate group, including parent companies and subsidiaries
• Business partners with whom we have appropriate data sharing agreements in place
• Relevant employees, including our Money Laundering Officer, Payments and Anti-Fraud analysts, Customer Support agents, Customer Retention team and VIP managers

All staff members with access to personal data have signed confidentiality agreements in line with applicable data protection and privacy legislation.

7. Releasing Data to Third Parties

We do not sell or rent your personal data to any third parties.

Personal information may be disclosed in the following circumstances:

• When required by law, regulation or a valid legal order
• To fulfil regulatory reporting obligations to licensing authorities
• To protect the safety of the company, its players or others
• To investigate suspected fraud or respond to requests from government bodies
• To marketing service providers engaged to carry out specific tasks on our behalf
• In connection with business changes such as mergers, acquisitions or restructuring

Our website may include social media features. Any data collected through these features is subject to the privacy policies of the respective social media platforms.

Our content may contain links to third-party websites that operate under their own privacy policies, for which we bear no responsibility.

8. Data Retention

Following the closure of an account, we retain personal data for as long as required by law. Retained data is used solely in connection with enquiries relating to financial records, fraud, money laundering or investigations into illegal activity.

In accordance with anti-money laundering regulations, personal data is kept for a minimum of five years from the date of the last transaction or account closure, whichever is later.

We may retain anonymised data derivatives to improve our content and marketing activities, provided no automated decision-making is involved.

9. Security of Your Data

We are bound by strict legal requirements regarding the protection of personal data and are committed to safeguarding your information in line with industry best practices and applicable regulations.

Access to your Player Account is protected by your unique login credentials. You may also enable two-factor authentication (2FA) for an additional layer of security. You are responsible for keeping your login details confidential and secure.

10. Cookie Policy

When you visit our website, we automatically collect information about your session, including browser type, IP address and the referring website, using cookies and similar tracking technologies.

Types of Cookies We Use

• Required cookies: Essential for website navigation and core functionality, including access to member-only areas
• Functional cookies: Used to analyse how our website is used and to save your preferences for a more personalised experience
• Advertising cookies: Help us measure the effectiveness of our marketing content and track visits and registrations originating from advertising campaigns

We also work with third-party service providers who may set their own cookies to deliver services such as activity tracking, website performance measurement and marketing campaign evaluation.

Most browsers are configured to accept cookies by default. You can manage, block or delete cookies through your browser settings, though doing so may limit certain features of our website.